The nbn access network will soon replace most phone and internet services in the area.
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From Friday next week (November 8), most existing landline phone and internet services in the areas of Hyland Park, Valla Beach and northern Nambucca Heads will be replaced by services over the nbn access network.
Areas in the southern areas of Nambucca Heads, South Arm, North Macksville, Macksville and Bowraville will follow in February next year. Services provided over non-nbn fibre networks, some services in apartment complexes, some business and Special Services will not be impacted by the transition.
Approximately 3,000 homes and businesses in the northern part of the Nambucca Shire have been able to place an order for services over the nbn access network for around 18 months, however, some residents have yet to make the switch.
Parts of Scotts Head, Way Way and the southern areas of Macksville completed the transition to last month.
Residents and business owners are encouraged to contact their phone and internet service provider to find out if their services are at risk of disconnection. They should also talk to their preferred phone and internet provider about a plan that meets their specific speed and data usage needs, as well as any special equipment operating on their current landline connection including medical and security alarms.
Most critical business services that operate on existing landline phone and internet services, like EFTPOS terminals and fire alarms, may be subject to disconnection. Businesses with affected services are encouraged to migrate to the nbn access network to minimise disruption to their operations.
"While many homes and businesses in the Nambucca Shire have already made the switch to a service over the nbn access network, this is the final stage of the transition and brings the community closer to fully embracing the benefits of fast broadband," Head of nbn Local for NSW and Queensland, Ryan Williams, said.
"It's particularly important for anyone with a medical alarm, auto-dialler or emergency call button to register these devices on NBN Co's Medical Alarm Register. Some devices may not be compatible with the nbn access network so if you or a loved one have a medical device, speak to the device provider and your phone and internet provider as soon as possible to seek further guidance.
"We encourage any local businesses that are affected and that are yet to switch to contact their preferred phone and internet service provider well in advance of the switch-off date to ensure you allow plenty of time to manage the migration of any business services or devices, including EFTPOS and health claim terminals. Talk with your phone and internet service provider and any device providers to discuss moving these devices onto your new plan.
"It's worth noting, the copper network within nbn Fixed Wireless and Sky Muster Satellite areas will not be switched off. Homes and businesses within these areas will have the choice to keep their existing service over the existing copper network active or switch over to a VoIP (Voice over Internet Protocol) service on the nbn access network. You might choose to keep the existing copper service active for emergency communications. If you're not sure whether this impacts you, speak to your current phone and internet provider."
"As the rollout nears completion, residents are warned to be wary of scammers pretending to collect payment on behalf of NBN Co. NBN Co is a wholesale-only company and does not take money direct from consumers. We never make unsolicited calls, request remote access to a resident's computer or door knock to sell broadband services to the public," NBN Co Chief Security Officer Darren Kane said.
"If someone claiming to work for NBN Co has contacted you trying to sell you an internet or phone service ask for their details, hang up and call your retail service provider to check if they're legitimate. If you've already provided your details, contact your financial institution immediately."
With more than ten million Australian homes and businesses now able to connect to the nbn™ access network, NBN Co is on track to complete the network build in 2020. Visit www.nbn.com.au to find out more about making the switch.
To register a medical alarm, auto-dialler or emergency call button on NBN Co's Medical Alarm call 1800 227 300 or visit www.nbn.com.au/medicalregister.
